14-Day Money-Back Guarantee
We want you to be completely satisfied with Refit Aura. If you're not happy with your subscription, we offer a full refund within the first 14 days of your initial purchase—no questions asked.
1. Eligibility for Full Refund
You are eligible for a full refund if:
- You are a first-time subscriber to a paid plan (Pro or Premium).
- Your refund request is made within 14 days of your initial subscription purchase.
- You have not previously received a refund for Refit Aura.
2. How to Request a Refund
To request a refund, please follow these steps:
- Send an email to [email protected] with the subject line "Refund Request".
- Include the email address associated with your Refit Aura account.
- Optionally, let us know why you're requesting a refund so we can improve our service.
Processing Time: Refunds are typically processed within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
3. Renewal and Pro-Rated Refunds
For subscription renewals and refund requests made after the 14-day period:
- Renewal Payments: Automatic renewal payments are not eligible for the 14-day full refund guarantee.
- Pro-Rated Refunds: We may offer pro-rated refunds at our discretion based on the unused portion of your subscription.
- Cancellation: You can cancel your subscription at any time to prevent future charges. You will retain access to Pro features until the end of your current billing period.
4. Subscription Cancellation
You can cancel your subscription at any time:
- Via Account Settings: Navigate to your Profile page and click "Manage Subscription" to access the Paddle customer portal where you can cancel.
- Via Email: Contact [email protected] and we will assist you with cancellation.
Note: After cancellation, you will continue to have access to your paid features until the end of your current billing period. After that, your account will automatically revert to the Free plan.
5. Exceptions
Refunds may not be granted in the following cases:
- Accounts that have been suspended or terminated due to Terms of Service violations.
- Fraudulent or abusive use of the refund policy (e.g., repeated subscriptions and refunds).
- Chargebacks filed without first contacting our support team.
6. Payment Processor
All payments and refunds are processed through Paddle, our payment service provider. Paddle acts as the Merchant of Record for all transactions. For payment-related inquiries, you may also contact Paddle directly through the order confirmation email you received, or reach out to us and we will facilitate communication with Paddle on your behalf.
7. Contact Us
If you have any questions about our refund policy or need assistance, please don't hesitate to contact us:
Support Team
Email: [email protected]
We typically respond to all inquiries within 24-48 hours during business days.